What is non-emergency patient transport?NHS-funded non-emergency patient transport helps eligible patients, who are unable to travel by private or public transport, get to routine hospital appointments, and be transferred between health services or return to their place of residence.
This service aims to give eligible patients free transport which is safe, timely and comfortable, and sometimes this may also include having an escort or carer travelling with them.
Why are you looking at non-emergency patient transport?
The four clinical commissioning groups (CCGs) in Birmingham and Solihull have taken over responsibility for funding NEPT services. The project is being led by Birmingham CrossCity CCG, but is a partnership involving Birmingham South Central, Sandwell and West Birmingham and Solihull CCGs. It will also involve CCGs and populations within the wider West Midlands area who use NEPT services.Currently there are different contracts and standards in place at each of the NHS trusts, rather than one universal service for patients.
These contracts will be coming to an end soon and we need to make sure there is no gap in service for our patients. It also gives us the opportunity to make improvements so that there is one universal non-emergency patient transport service which is high quality and fairer for our patients.
The consultationFrom Wednesday 20 May until Friday 21 August 2015 there will be a public consultation to seek the public's views on non-emergency transport services, including:
- Changes to the eligibility criteria
- The standard of service that should be provided
- A new 'Patient Charter'
- How the new service may affect patients
- Any other suggestions, or alternative views on patient transport services or access to healthcare services more generally.
How can I find out more?If you would like to find out more about this consultation, please read the documents below:
- Birmingham, Sandwell and Solihull Non-Emergency Patient Transport consultation document
- Birmingham, Sandwell and Solihull Non-Emergency Patient Transport consultation document - easy read version
- Patient Charter and Eligibility Criteria
- Patient Charter and Eligibility Criteria - easy read version
- Frequently asked questions
- Service Specification (draft)
- Full Case for Change